oasis99Terms of Use

These terms govern your use of oasis99 and our services. When you open an account with us, you agree to these conditions. We've written them to be clear and fair, covering everything from account registration and deposits to withdrawals, disputes, and your rights as a user on our platform.

We operate oasis99 as a gaming and sportsbook platform available to users in jurisdictions where local law permits. Our services include slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sports betting, and esports markets. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks (mobile banking, local payment, online payment, e-wallet). We process withdrawals to the same payment method you used to deposit.

This document outlines the essential rules we operate under and what you can expect from us. If you have questions about any term, our support team is available during business hours.

Account Opening and User Responsibilities on oasis99

To open an account on oasis99, you provide an email address, password, and basic profile information (name, date of birth, phone number). You are responsible for keeping your password confidential and for all activity under your account. If you notice unauthorized access, notify our support team immediately.

On your first deposit, we request Know Your Customer (KYC) verification: a copy of your government-issued ID and a selfie holding that ID. This process protects both you and our platform. We verify your identity within one to two business hours. Until KYC is complete, you may be limited in how much you can withdraw.

You confirm that you are of legal age to participate in gaming and gambling in your jurisdiction. You agree that you are not using oasis99 from a jurisdiction where online gambling is prohibited by law. You are solely responsible for confirming that your use of our platform complies with your local regulations.

Account Suspension

We may suspend your account if we detect fraud, underage access, or repeated terms violations. Suspended accounts cannot deposit, play, or withdraw until resolved.

Account Closure

You may request account closure at any time via support. We process closure requests within 24 hours and return any remaining balance to your registered payment method.

Data Security

We use industry-standard encryption and secure servers. Your payment details are never shared with third parties except as required by Indonesian banking law.

Deposits and Withdrawals on oasis99

Deposits to oasis99 are instant for e-wallets (DANA, e-wallet, mobile banking, local payment, online payment) and typically settle within one to three hours for bank transfers (e-wallet, mobile banking, local payment, online payment via e-wallet or virtual account). Your full deposit amount is credited to your account balance immediately upon confirmation. We charge no deposit fees.

To withdraw, you request a transfer to your registered payment method. Our system verifies that your account is in good standing, that your withdrawal amount matches your available balance, and that the destination matches your profile. This review typically takes one to two hours. Once approved, the transfer goes to your bank or wallet—wallet withdrawals settle within minutes, bank transfers within one to two business days depending on your institution's processing schedule.

We do not process withdrawals to payment methods other than the one you used to deposit, except in exceptional circumstances approved by our compliance team. This policy protects against fraud and unauthorized transfers.

Bonuses, Promotions, and Wagering Terms

oasis99 occasionally offers welcome bonuses, deposit matches, or tournament prizes. Any bonus offer comes with terms that specify the wagering requirement (how many times you must play through the bonus before withdrawing) and any game restrictions. These terms are displayed clearly when you claim the bonus.

Bonuses are subject to verification: we confirm that you meet the eligibility criteria and that your play is legitimate. We may void a bonus if we detect abuse, collusion, or attempts to circumvent wagering requirements.

Tournament prizes, seasonal event payouts, and promotional credits are granted at our discretion and subject to the same KYC and anti-fraud checks as deposits and withdrawals. Prize payouts are processed in the order received and credited to your account balance within 24 hours of tournament closure.

Game Rules and Dispute Resolution on oasis99

All games on oasis99 are governed by published rules. Slot games use certified random number generators (RNG); live-dealer games follow standard casino rules; sports betting follows official league schedules and results; esports markets reference official tournament outcomes.

If you believe there has been an error in a game result, withdrawal processing, or account balance, submit a dispute within 14 days. Provide your transaction ID, the date and time of the disputed activity, and details of the issue. Our team investigates within 48 business hours. We review game logs, server records, and payment reconciliation to establish what occurred. Our decision is final.

For complaints about service quality, account access issues, or payment delays, contact our support team. We aim to resolve issues within 48 hours during business days. If you are unsatisfied with our response, you may escalate to our management team, who will review the case within five business days.

Jurisdiction Notice and Compliance on oasis99

Our services are available only where local law permits. We do not offer gaming or betting services in jurisdictions where online gambling is prohibited. You are responsible for confirming that access and use of oasis99 comply with your own jurisdiction's law.

We operate under the understanding that our users reside in jurisdictions where such services are legal. If your jurisdiction prohibits online gaming, you should not create an account or deposit funds on oasis99. We may restrict or terminate access to users in prohibited jurisdictions if we become aware of their location.

Limitation of Liability and Changes to Terms

While we strive to maintain platform uptime, we do not guarantee uninterrupted service. We are not liable for losses resulting from platform downtime, connection failures, or delayed settlements beyond our control. We also do not guarantee any particular game outcome, win rate, or prize amount—all gaming outcomes are subject to randomness and the terms of each game.

We reserve the right to update these terms at any time. We will notify you of material changes via email or in-app notification. Continued use of oasis99 after a change constitutes acceptance of the new terms.

Contacting oasis99 Support

Our support team is available during standard business hours (Monday–Friday, 09:00–18:00 Indonesian time). You can reach us via email or in-app chat. For account recovery, KYC verification questions, or withdrawal issues, provide your registered email and phone number so we can verify your identity and assist promptly.

Last updated: 30 May 2026. These terms apply to all users of oasis99. By creating an account, you acknowledge that you have read and agree to these terms.