oasis99 Platform Privacy Notice

This page describes what we collect when you use oasis99 and how we keep that data protected. We take your privacy seriously. When you register an account, deposit funds, play games, or contact our support team, we gather information necessary to operate our platform safely and comply with Indonesian banking regulations. This privacy notice explains what data we collect, who has access to it, how long we keep it, and what rights you have over your information.

We operate oasis99 as a service available where local law permits. Our data handling practices follow Indonesian data protection standards and international best practices. We do not sell or rent your personal information to marketers. We do not share your game history or financial details with third parties except where required by law or to process your transactions through payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet).

If you have questions about how we handle your data or want to exercise your privacy rights, contact our support team during business hours. We respond to data-access requests within seven business days.

What Data We Collect on oasis99

We collect data in three categories: account registration, financial, and behavioural. During registration, we ask for your email address, password, full name, date of birth, phone number, and residential city (Jakarta, Surabaya, Bandung, Medan, Semarang, or other supported locations). This information is used to verify your identity, set up your account, and comply with anti-fraud requirements.

For financial data, we collect deposit and withdrawal amounts, payment method details (which wallet or bank account you use), and transaction timestamps. We do not store your full banking credentials—payment processing is handled by our payment partners, and we only receive confirmation that a transaction succeeded. When you request KYC verification (government ID and selfie), we store those documents securely and use them only to verify your identity before your first withdrawal.

Behavioural data includes your game activity: which games you play, when you play, your spin results, your bet amounts, and tournament participation. We log this data to prevent fraud, resolve disputes, and help you review your account history. We also collect information about your device (browser type, operating system, IP address) to secure your account and detect unauthorized access.

Account Data

Email, password, name, date of birth, phone, city. Used for account setup and identity verification.

Financial Data

Deposits, withdrawals, payment method, transaction history. Shared with payment providers to process transfers.

Game Data

Game plays, spins, results, bets, tournament entries. Stored to prevent fraud and allow dispute resolution.

Device Data

IP address, browser, OS, login timestamp. Used to detect unauthorised access and secure your account.

How We Use and Share Your Data

We use your data to operate oasis99: to process your deposits and withdrawals, run games and tournaments, handle customer support, and prevent fraud. We share your data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to complete your financial transactions. These processors have their own privacy policies and are responsible for protecting your payment information.

We may share data with law enforcement or regulatory authorities if required by court order or Indonesian law. We do not share your game results, account balance, or personal details with marketing partners, advertisers, or other third parties. If we use a cloud service provider to store our servers (which may sit outside Indonesia), that provider is contractually bound to keep your data confidential and use it only to operate the platform.

During special events (Liga 1 tournaments, Idul Fitri season, Piala Indonesia milestones, Idul Adha events), we may use your play data to rank you on tournament leaderboards. These rankings are visible only to other players participating in the same tournament—we do not publish them publicly or share them with third parties.

Data Retention and Account Deletion

We keep your account data as long as your account remains active. If you request account closure, we delete personal information (name, ID, phone, email) within 30 days, but we retain transaction records for seven years to comply with Indonesian banking regulations. We also keep anonymized game logs (spin results, timestamps, bet amounts) for fraud prevention and dispute resolution, but these logs cannot be traced back to your identity.

If you delete your account, your deposit and withdrawal history remains visible to you for one year via a read-only archive. After one year, you can request permanent deletion of financial records from our compliance team, subject to legal holding periods.

Cookies and Tracking Technology

We use cookies to keep you logged in, remember your preferences (language, display settings), and detect unauthorized access. These are session cookies (deleted when you close your browser) and persistent cookies (valid for up to one year). We do not use cookies for marketing or behavioural advertising. Third-party analytics services (Google Analytics) may place their own cookies on your browser to measure traffic; you can disable these in your browser settings or opt out via Google's privacy controls.

Your Rights and Data Protection on oasis99

You have the right to access your personal data stored on oasis99. Submit a written request to our support team with your account email and registered phone number. We provide your data in a readable format within seven business days, free of charge. You also have the right to request that we correct inaccurate information—if your name or address is wrong, notify us and we will update it immediately.

You can request deletion of your account and associated personal data (subject to legal retention requirements). You cannot request deletion of transaction records, as we must retain these for banking compliance. You have the right to object to certain uses of your data—for example, if you do not want to be included in tournament leaderboards, contact support and we will exclude you from future events.

Security Measures

We encrypt all data in transit (HTTPS / SSL) and at rest (database encryption). Your password is hashed using industry-standard algorithms—we cannot see your actual password, and only you can reset it. We recommend enabling two-factor authentication on your account for added security. We conduct regular security audits and penetration tests to identify and fix vulnerabilities.

If we discover a data breach affecting your account, we notify you by email within 72 hours, as required by Indonesian data protection law. We will provide details of what data was exposed and steps you should take to protect yourself.

Contact Us About Your Privacy

Our privacy team is available during business hours (Monday–Sunday, 9 AM to 10 PM Jakarta time) via support chat or email. If you have questions about how we handle your data, want to exercise your privacy rights, or believe your data has been misused, contact us immediately. We will respond to privacy inquiries within 48 hours and escalate urgent concerns to our management team.