oasis99 Account & Payment FAQ
Users often ask about how to start an account on oasis99, how to deposit and withdraw funds, what our slot games and live-dealer tables offer, and how to keep their account secure. These questions span account setup, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), game rules for slots and football betting, and account protection practices.
This FAQ answers the most common questions we receive from new and existing users. If your question is not covered here, our support team is available during business hours via live chat, email, or phone to help you resolve the issue quickly.
For detailed information about our legal standing and jurisdiction restrictions, please read our Legal NoticeFor complete terms governing your use of oasis99, see our Terms of UseFor how we collect and protect your data, review our Privacy PolicyThis FAQ focuses on practical account and payment questions.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfer
- Game rules and featuresslot RTP, live-dealer tables, football betting, esports markets
- Security and account careaccount protection, two-factor authentication, data deletion
Below you will find answers to the questions our users ask most often. Expand any accordion item to read the full answer. If you need further help, our support team is ready to assist.
Account and registration
If you forget your password, visit the login page and click "Forgot password?" Enter your registered email address. We send a password-reset link to your email within subject to verification. Click the link, follow the instructions, and create a new password. The reset link expires after one hour for security reasons. If you do not receive the email, check your spam folder or contact our support team to verify your email address and resend the link. We recommend enabling two-factor authentication after you reset your password to prevent unauthorized access to your oasis99 account.
To deposit via local payment, online payment, or e-wallet: log in to oasis99, go to "Deposit," select your payment method, and enter the amount. You are redirected to the payment app to authorize the transaction. Once confirmed, the funds appear in your oasis99 account within subject to verification. Most deposits are instant. If a deposit does not credit after subject to verification, do not repeat the request—contact our support team with your transaction ID and we will investigate. mobile banking and local payment follow the same flow. Bank transfers (online payment, e-wallet, mobile banking, local payment) use a virtual account number; funds typically credit within subject to verification to 2 hours on business days.
No. Each person may hold only one active oasis99 account. Creating multiple accounts using the same email, phone number, or identity documents violates our terms. We detect duplicate accounts through automated checks and manual review. If we discover that you operate multiple accounts, we may suspend all of them and forfeit any balances. If you have genuinely lost access to a previous account (for example, a forgotten password), contact our support team and we will help you recover it instead of creating a new one.
Payments and transactions
We periodically offer welcome incentives to new users who complete account registration and make their first deposit. These offers vary and may include bonus credits, free spins on select slot games, or tournament entries. The exact terms—including minimum deposit amounts, game restrictions, and playthrough conditions—are displayed at the time of registration. We do not publish fixed bonus amounts in advance, as promotional terms change. For current welcome offers, log in to your account or contact our support team during business hours. All promotional offers are subject to our standard terms and conditions.
Withdrawals are processed during business hours (Monday–Sunday, 9 AM to 10 PM Jakarta time). If you request a withdrawal during business hours, we review it within 1–2 hours and send the funds to your registered payment method. If you request after hours, we process it during the next business window. Bank transfers (online payment, e-wallet, mobile banking, local payment) typically credit within 1–4 hours after approval. online payment, e-wallet, mobile banking, and local payment deposits usually credit within subject to verification. First-time withdrawals may require additional verification (KYC documents) and may take 24 hours. If your withdrawal is still under review after 48 hours, contact support with your transaction ID.
To request deletion of your personal data, contact our support team via live chat or email and state that you wish to close your account and delete your personal information. Provide your account email and registered phone number for verification. We delete personal details (name, ID, phone, address) within 30 days of your request, subject to legal retention requirements. Transaction records and KYC documents are retained for 5–7 years to comply with anti-money-laundering regulations. Your game history is anonymized and cannot be traced back to your identity after account closure. We will confirm completion of the deletion process in writing.
Game rules and features
RTP stands for Return to Player. It is a percentage that shows the average payout a slot game returns to players over a long period (typically thousands of spins). For example, a slot with returns an average of 96 cents per dollar wagered, meaning the house edge is non-specific info. oasis99 publishes the RTP for every slot game (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others) in the game details. Higher RTP does not mean you will win more in a single session—it is a statistical average over time. All our slots use certified random-number generators (RNG) to ensure fairness.
Our sportsbook covers football tournaments including Liga 1, Piala Indonesia, Piala AFF, and international leagues. You select a match, review available markets (win/draw/loss, over/under goals, player bets), and place your wager. Live-dealer tables offer blackjack, roulette, baccarat, and Dragon Tiger with professional dealers streamed via multi-camera studios. You play in real time, interact with the dealer via chat, and withdraw winnings to your account. All markets and games are subject to our terms and Game Rules guidelines. If you have questions about specific odds or game rules, contact our support team.
Security and account care
Our live chat support team is available during business hours: Monday–Sunday, 9 AM to 10 PM Jakarta time. If you contact us outside these hours, you can leave a message and we will respond within 2–4 hours when support resumes. For urgent issues (account suspension, suspected fraud, payment problems), you can also reach us via email at [email protected]. Email inquiries are answered within 24 hours on business days. We also offer a support ticket system in your account dashboard for non-urgent requests. During Idul Fitri, Idul Adha, Imlek, and Nyepi holidays, response times may be longer.
To protect your oasis99 account: use a strong, unique password (at least 8 characters with mixed case, numbers, and symbols); never share your password or two-factor authentication codes with anyone; enable two-factor authentication in your account settings for extra security; log out when using a shared device; and regularly review your account activity and transaction history. If you notice unauthorized access or suspect fraud, change your password immediately and contact our support team. We encrypt all data and use industry-standard security practices. Your account is protected by advanced fraud-detection systems that monitor unusual activity 24/7.